Three directors join the Board
The Property Ombudsman has appointed three Non-Executive Directors to its Board.
09 Sep 2025
Make a complaint about a property business
If you have a complaint about your letting or estate agent, or another property professional, we may be able to help. Search for the business to get started.
Our process
Renting, buying or selling a property can be difficult. We’ll help you to resolve any issues.
Step 1
Complain to the business
Step 2
Raise your complaint with us
Step 3
We review your complaint
Step 4
You will receive a resolution
Frequently asked questions
Why do I have to complain to the business first?
The first step is to let the business know that you are unhappy, to give them chance to make things right. It’s best if you do this as soon as you are aware of a problem, many issues can be resolved quickly. Complain to the business
The business is not registered with The Property Ombudsman, what can I do?
You can update the name/location in the search bar and search again or:
- For property business complaints, check the other redress scheme’s register
- For new-build developments, check the New Homes Ombudsman register of developers
- For more support, visit Information for consumers or contact us
How long will it take to resolve and what outcome can I expect?
We aim to make a decision within three months. If we support your complaint, we can make the business take steps to put matters right, including paying compensation.
Our average awards of compensation are between £300 and £600. Resolution
